FAQ
Find answers to common questions about Marina Anouilh — the pieces and the craft behind them, sizing and fit, the spirit of bohemian chic, and practical matters of shipping, boutiques, and contact.
About Our Pieces
Sizes & Fit
About Bohemian Chic
Shipping & returns
How long does shipping take?
Switzerland: free La Poste delivery, typically 2–3 working days. International: DHL Express DDP, 3–5 working days depending on destination. All international duties and taxes are pre-paid — no surprise charges on delivery.
What is your return policy?
14 days from delivery, on unworn items with all original tags. Email contact@marinaanouilh.com to initiate a return. Made-to-measure and sale items are non-returnable. Full details on our refund policy.
Can I exchange a piece?
The fastest way is to return the original item and place a new order. We do not offer direct size swaps to keep the process simple.
Boutiques & appointments
Where can I see the collection in person?
Three boutiques: Gstaad (Promenade 6A), Geneva (Rue Verdaine 8), and St Moritz (Via Somplaz 1).
How do I book a personal appointment?
Use our appointment page to schedule a one-on-one styling session. A 45 to 60-minute appointment with a stylist — perfect for ceremony preparation, building a seasonal wardrobe, or your first visit.
Contact
How do I contact customer service?
Email contact@marinaanouilh.com or call +41 79 930 07 21 (Gstaad). We respond within 24 hours Monday–Friday.